Your French Patient CoordinatorOne Named Person, from Enquiry to Month 24

The model

Every French patient at Stunning Dentistry is assigned a single named patient coordinator at the point of first enquiry. That coordinator is your point of contact from your first email through to your final bridge fit and well into the warranty maintenance period that follows. They do not change unless they leave the company. There is no call centre. There is no rotating queue. The person who replies to your enquiry on day one is the person who calls you on day 670 to confirm your two-year post-fit OPG review.

We have six European patient coordinators, two of whom are French-fluent (one Parisienne who has worked with us for six years and one Belgian-French from Brussels who speaks native French and Dutch). Four are based in our Hyderabad office; two are based in Europe (Paris and Lisbon) so that there is always a European voice on the team during CET business hours. All six are full-time Stunning Dentistry employees. None is paid commission. Their compensation is independent of whether you choose to proceed with treatment.

Response time standards

The coordinator's working hours are 8:00 AM – 6:00 PM Central European Time (CET), Monday through Saturday. Outside those hours, urgent and emergency contacts route to the on-call coordinator who covers the full 24-hour window. The 24/7 emergency line is a real number answered by a real person, not a voicemail.

What the coordinator does, week by week

Weeks 1–4 (enquiry to case plan)

• Acknowledges your enquiry within 2 French business hours.
• Walks you through the document checklist (panoramique, CBCT, photographs).
• Schedules your video consultation with the senior clinician, in French if preferred.
• Sends the written case plan, indicative quote in Euro, and travel estimate.
• Answers your follow-up questions before you commit.

Weeks 5–12 (booking to travel)

• Issues your invitation letter for the India e-Medical Visa within 2 French business days of deposit.
• Walks you through the visa application step by step.
• Sends the flights shortlist with three or four routing options through Frankfurt, Munich, Doha, or Istanbul.
• Books your hotel from the partner block.
• Liaises with your French home dentist if pre-travel work is needed (with your consent).
• Issues the pre-departure pack at week 11.
• Sends the driver's name, photo, and mobile 72 hours before departure.

First India visit

• Meets you at the hotel on arrival evening.
• Accompanies you to the clinic on day one and any day you would like company.
• Available 30-minute response on any channel for the duration of your stay.
• Manages any sightseeing or restaurant bookings you want to make.
• Arranges hospital escort if any non-dental medical issue arises.
• Drives the discharge process and final clinic checks before you fly home.

Integration interval (weeks 16–40 after first visit)

• Phone check at week 22.
• Coordinates the week-16 and week-28 reports from your French home dentist.
• Schedules the week-36 video consultation with your SD clinician.
• Manages any incidental questions about diet, the provisional, or hygiene.

Second India visit

• Same as first visit, with shorter onboarding because you know the hotel and the team.
• Manages the final fit appointment, including arranging for a family member to be present if you want.
• Issues the discharge pack with full clinical records, USB, and warranty documentation.

Post-return (months 1–24+)

• Coordinates the month-1, month-3, month-6, month-12, and month-24 review milestones.
• Liaises with your French home dentist on six-monthly maintenance.
• Manages any warranty claims or complications throughout the warranty life.

What good coordination feels like

The most common feedback we receive from French patients about our coordination is that it does not feel like coordination. Hotel rooms are ready. Drivers are on time. Visa letters arrive when expected. Replies to questions appear in 90 minutes, not 90 hours. The pre-departure pack is in the post three weeks before you fly. Nothing is dramatic.

If something is wrong, escalation is fast and visible. The four-step escalation pathway is:

1. Coordinator (your day-to-day contact).

2. Coordinator team lead (Mrs. Anjali Reddy, European patient division). Reachable within 1 French business hour.

3. Director of patient services (Dr. Kiran Madhav). Reachable within 4 French business hours.

4. Founder / Clinical Director (Dr. Sai Krishna). Reachable within 1 French business day.

This is published deliberately. We want you to know exactly who you can reach if your coordinator is, for any reason, not responding within the standards above.

What we ask of you

Two things, both small:

1. Reply to non-urgent emails within 48 hours during the planning phase, even if just to acknowledge. This matters because some steps (visa application, flight booking) have lead times.

2. Tell us what you actually think. If a hotel was disappointing, if a driver was late, if a clinic appointment ran long, if anything fell short, tell your coordinator the same day. We can almost always fix it. We cannot fix what we do not know about.

Sources: Stunning Dentistry European patient division operating standards revised January 2026; coordinator response-time audit Q4 2025; French patient feedback survey 2021–2026 (n = 47 completed cases, n = 184 enquiries).